LIFETIME Care at Home, an affiliate of VNA Community Healthcare & Hospice, is once again a recipient of the Best of Home Care Leader in Excellence Award.
This award – the most prestigious award in the home care industry – is given annually only to providers who achieved top client and caregiver satisfaction scores in Home Care Pulse rankings and those who earned both the Provider of Choice and Employer of Choice distinctions.
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance.
A minimum of 10 percent of a provider’s client base must be interviewed monthly and providers must rank in the 50th percentile in two or more caregiver satisfaction categories in the region to earn the Provider and Employer of Choice distinctions.
In addition to those honors, Leader in Excellence award winners must score in the 90th percentile in at least 10 out of 14 combined client and caregiver satisfaction categories. LIFETIME Care at Home scored in the 90th percentile in 13 out of 14 categories.
This data is collected by monthly telephone surveys to rate performance of providers as compared to others in each region and on a national level. Providers must also complete a minimum of two client and two caregiver satisfaction interviews per month during the previous year.
“The title of Leader in Excellence is only give to the select providers who have set a high standard of care and who have achieved top scores,” Home Care Pulse CEO Erik Madsen wrote in a letter notifying LIFETIME Care at Home of its honor. “Your agency has ranked among these few providers, and has proved itself to be among the best in the nation.”
LIFETIME Care at Home is a private in-home, nonmedical care provider for those who need a trusted resource beside them to help get through daily challenges of living more confidently. It is one of only six providers in the state of Connecticut to earn the Best of Home Care Leader in Excellence Award and one of only two such providers outside of Fairfield county.
It is among only 180 providers in the nation to be given the Leader in Excellence Award, and among 794 Providers of Choice and 508 Employers of Choice nationwide.
“We are honored to be recognized for the second consecutive year as a Leader in Excellence Award winner by Home Care Pulse and the Best of Home Care awards,” said LIFETIME Care at Home Executive Director Guy Tommasi. “We appreciate the trust our clients and caregivers place in us each day and we will continue our efforts to provide the most exceptional service clients can hope for when they allow our staff to come into their home.”
LIFETIME Care at Home is an important part of the VNA Community Healthcare & Hospice continuum of care, integrated as part of a larger team to help address home care needs quicker and more completely than other alternatives.
LIFETIME Care at Home staff provide insight into care solutions and create more stable living situations for the clients the agency serves.
To learn more, visit lifetimecareathome.com.