Position: Operations Manager and Database Analyst

Position Title: Operations Manager and Database Analyst

Position Type: Full-Time


  1. Acquires knowledge of and maintains expertise of agency back-office software systems, including, but not limited to, Netsmart, CareWatch, Home Health Gold, Sigmacare CRM, Tableau, Dynamics GP, Global Search, and related web-based systems for submitting claims.
  2. Investigates, evaluates, plans, and implements upgrades and replacements of the agency back-office systems, including
    • Working collaboratively with appropriate staff to identify and plan out the project and workload
    • Creating and maintaining the project plan – obtaining updates from team members and facilitating team/project related meetings
    • Coordinating/scheduling/monitoring project activities including making assignments
    • Assuring adequate communications to users relative to project activities
    • Establishing processes which ensure the ongoing maintenance of data tables required by the systems
    • Utilizing the systems to create automated workflows in support of the business
    • Creating and updating links between systems
    • Analyzing and tracking how proposed/requested changes in the systems will impact the Agency, and communicating those changes to affected parties
  3. Performs ongoing evaluation and analysis of back-office systems and coordinates necessary changes in the operation of those systems with IT and other appropriate departments.
  4. Troubleshoots issues and errors related to the back-office systems and works with internal staff and system vendors to achieve resolution.
  5. Develops and maintains queries and reports utilizing back-office systems, including:
  • Meeting with users to solicit, analyze, and translate details of new or changed report requirements, and communicate back to requestor
    • Determining the best tool to deliver needed reports
    • Updating and maintain data analysis “cubes”
    • Creating and deploying views and stored procedures in support of report requirements
  1. Rotates on-call with other IT personnel.
  2. Participates in Agency committees and projects as requested.
  3. Performs other duties as necessary to support Agency programs.
  4. Develops and maintains professional skills to meet position requirements.
  5. Documents procedures related to the support of back-office systems and shares documentation with IT team.
  6. Manages the operation and maintenance of the telephone system, including coordination of phone installation, configuration of voice mail and phone profiles, and vendor communication for upgrades and repairs.
  7. Supports the routine administration of the IT department by ordering equipment and supplies, tracking invoices for payment, building and monitoring key areas of the department budget.
  8. Serves as backup to the CIO for approval of timesheets and invoices.


  • Associate’s degree or equivalent degree from technical/vocational program preferred
  • Three to five years of experience in the development of reports and SQL queries
  • Working knowledge of document management systems
  • One to three years of experience in managing IT implementation projects
  • Strong leadership and communication skills
  • Creative and highly motivated

VNA Community Healthcare & Hospice is an Equal Opportunity Employer. M/F/V/D