Posts By: Mary Higgins

COVID-19 Updates and Resources

VNA Community Healthcare & Hospice is committed to helping our staff and our communities respond to the COVID-19 outbreak in the best and safest way possible.

We know this is a time of uncertainty and stress for our patients and their loved ones, but we want to assure all those in our care that we continue to engage the strictest infection control practices and are practicing social distancing among our staff, as we encourage everyone in our communities to do in the interest of the health and safety of our most vulnerable.

Here are a few important things to note as a patient in our care:

  • We are doing a telephone screen of each patient prior to making a home visit. The screening assesses for respiratory symptoms, fever or travel to countries with high prevalence of COVID-19 disease.
  • If a patient or close household contact has a fever and respiratory symptoms we will wear full protective equipment and attempt to ascertain risk of COVID-19 exposure. The patient’s doctor will be contacted.
  • All of our staff are supplied with protective equipment and re-educated in proper usage.
  • We are tracking respiratory illness in our employees and patients.
  • We are following all communications from the Dept. of Public Health, CDC and local emergency management office.

All of our Wellness and Exercise Classes have been cancelled until further notice. This includes classes and programs held in our wellness center in Guilford, our program room in Hamden and any classes held in the community.

We will re-evaluate the situation as new information becomes available. For updates, please continue to visit or website or call our helpline at 866.474.5230. Messages will be updated on that line.

If you are experiencing the following symptoms: fever, coughing, shortness of breath, please contact your primary care physician right away or call the Yale New Haven Health COVID-19 call center at 833-ASK-YNHH (833-275-9644).

We’ve compiled some resources to assist our clients and caregivers during this difficult time:

  • For comprehensive instructions for caring for a COVID-19 positive person at home and preventing the spread of infection click here: Infection Preventing the Spread of Coronavirus Disease 2019 in Homes and … (1).
  • For an overview of tips on caring for a loved one who has been diagnosed with COVID-19, read this tip sheet from CHAP: Covid-19 Caregiver Instructions
  • If you are a caregiver struggling to care for an ill or aging loved one, particularly during this time of social distancing, we welcome you to join our weekly Virtual Support Group. Visit our Family Caregiver Support Network page to learn more here.
  • Preventing a fall is critically important during this time to keep yourself or your loved one out of the hospital, both to avoid exposure to COVID-19 and to keep hospital beds free for COVID-19 patients, in addition of course to the fact that avoiding fall-related injuries is always in your best interest. Read more about the heightened need for fall risk reduction on our Steady Steps page here.
  • To read about how you can support an elderly loved one during this time of social distancing, click here.
  • For advice on staying focused and safe through the outbreak, click here.
  • For more resources, visit our tip sheets and videos page.

To learn about how you can support our team during this pandemic, including by showing support using our downloadable unique social media icons to support our nurses and other team members, click here.

As we continue to provide the highest quality care in the midst of this outbreak and the financial toll it has taken on our operation, we ask you to consider supporting us through our comprehensive campaign, We Are Stronger With You: The Campaign for VNA Community Healthcare & Hospice. Click here to learn more.